Thank you for ordering at our online shop! If the item doesn't fit or doesn't work for you, there is possibility to return your order within 14 days after the delivery date.
The item(s) that you choose to return can be refunded.
Note that shipping fees are costs we incur and therefore not refundable.
You can return your item(s) with the return label that is provided within your package. Place the return label on the package, and send it via an office point/parcel shop with the transport carrier mentioned on the label.
Once we have received the package, it can take 3 to 10 days for your return to be processed. We do not offer exchanges so returns will automatically be refunded.
We offer a free return label to the following countries:
- The Netherlands
A few criteria to keep in mind during the return process:
- Make sure that the returned item(s) is/are still in perfect condition: no defects, no stains, unwashed and unworn.
- Make sure that the item(s) is/are packed in a waterproof bag or box with tape.
- Hats and caps must be returned in a box, so they do not get squashed out of shape.
- Write return on the package to ensure a faster service (optional)
- Please keep a proof of the dispatch (tracking number). In case the shipment is lost, there is still proof that the return has been shipped.
Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you.
We reserve the right to refuse any returns that do not match the return policy. The return and financial responsibility are yours until it reaches Arte Antwerp and is confirmed by a delivery confirmation.
Any other countries that are excluded from our free return label list, can return at customer's own cost.
Please send the return to the following address:
PROMESE LOGISTICS - ARTE ANTWERP FLIGHT FORUM 2500
INDUSTRIAL NUMBER 5872
For all returns inquiries contact us on firstname.lastname@example.org