Frequently asked questions & answers

Worldwide shipping from our warehouse in the Netherlands.

Belgium, Netherlands, Luxembourg, France, Germany
Free shipping on all orders
1–3 business days

Austria, Czechia, Denmark, Estonia, Hungary, Italy, Norway, Portugal, Sweden, Switzerland
Free shipping on all orders
2–5 business days

Rest of Europe
Free over €100
2–5 business days

United Kingdom
Free over €100
2–5 business days

South Korea
Free over ₩145,000
7–10 business days

Rest of world (US, Canada, Japan, Australia & others)
Free over €100
7–10 business days

For orders outside of the EU, customs, taxes, duties, and collection fees may apply. All duties and/or taxes are the responsibility of the customer and are not collected by us, nor are they included in the order total.

As soon as your order leaves our warehouse, we'll send a tracking link to the email address used at checkout. This usually happens within 1–2 business days of placing your order.

If you haven't received it after 2 business days, please check your spam or promotions folder first. Still nothing? Get in touch with your order number and we'll look into it.

If you're ordering from outside the European Union, your parcel may be subject to import duties, taxes, and customs handling fees on arrival. These are set by your local customs authority, are not included in the product or shipping price, and are the responsibility of the customer.

The carrier will contact you directly to collect any charges before delivery. If you're unsure what to expect, we recommend checking with your local customs office before placing your order.

If a parcel is refused at the door due to unpaid duties, it will be returned to us and processed as a refund once it arrives back at our warehouse.

Orders within the European Union are not subject to additional duties or taxes.

Unfortunately, we're not able to change the delivery address once an order has been placed. Our warehouse processes orders quickly, and address changes aren't possible at any stage.

Once your order is in transit, most carriers let you redirect or hold your parcel directly through the tracking link — this is usually the fastest way to get it to the right place.

If your parcel is delivered to the wrong address or returned to us by the carrier, we'll process it as a refund automatically. You're welcome to place a new order with the correct details.

Parcels are usually returned to us when an address is incorrect, no one was available to receive the parcel, or it wasn't collected from the pickup point in time. To prevent this, we recommend keeping an eye on your tracking link as soon as your order ships — most carriers let you reschedule delivery or change the pickup point directly.

If the parcel does come back to our warehouse, we'll process it as a return and issue a refund within 10 business days of receipt. If you still want the items, please place a new order.

Our standard delivery service is express. You can check the estimated delivery for your country or region here.

We don't currently offer click and collect — online orders are shipped from our warehouse and can't be collected from a store.

However, you can check live in-store stock directly on each product page: select your size and you'll see which of our stores have the item available. If you'd like to try a piece on or buy it in person, we recommend visiting one of our stores.

You have 14 days from delivery to return your order. Here's how it works:

1. Visit our returns portal and enter your order number and email address.
2. Choose whether you'd like to exchange your item(s) or return for a refund.
3. Select either a printable return label or a QR code to scan at the drop-off point.
4. Drop your parcel off at the carrier location indicated in the portal.
5. Keep your proof of postage until your return is confirmed.

Return costs: Free for Belgium, the Netherlands, Luxembourg and France.
Germany: free exchanges, €5 for refunds.
Other EU countries: return costs are the customer's responsibility.

You have 14 days from delivery to initiate a return — please contact us within this window.

Step 1: Email us. Send a message to support@arte-antwerp.com with your order number and the items you'd like to return. We'll reply within 1 business day with a commercial invoice, which is required for the parcel to clear customs on its way back to us.

Step 2: Ship your return. Use a tracked international carrier (we recommend DHL, FedEx or UPS) and send your parcel to:

Promese Logistics – Arte Antwerp
Flight Forum 2500
Industrial Number 5872
5657 DZ Eindhoven
The Netherlands

Mark the parcel clearly as "Returned goods – no commercial value" on the customs declaration to avoid unnecessary duties on re-entry into the EU.

Step 3: Keep your proof of postage and tracking number until your return is confirmed.

Things to know before returning:

• Return shipping costs are the customer's responsibility.
• Any import duties or taxes you paid on your original order are not refunded by Arte — these are collected by your local customs authority. You may be able to reclaim them directly through your local customs office (e.g. HMRC in the UK, CBP in the US).
• Once your return arrives at our warehouse, we'll inspect and process it within 3–10 business days. Refunds are issued to your original payment method and may take an additional 3–5 business days to appear, depending on your bank.

Exchanges aren't available for orders outside the EU. If you'd like a different size or item, please return for a refund and place a new order.

Belgium, the Netherlands, Luxembourg, France
Free returns & exchanges

Germany
Free for exchanges; €5 for refunds

Rest of EU & Rest of World
Customer's responsibility

In-store purchases can only be returned or exchanged at the boutique where you bought them — they aren't eligible for our online returns portal. Please bring your item along with your receipt within 14 days of purchasing.

Our boutique addresses and opening hours are listed here.

Once your return arrives at our warehouse, we'll inspect and process it within 3–10 business days.

For refunds: the amount is returned to your original payment method. Depending on your bank, it may take an additional 3–5 business days to appear in your account.

For exchanges: your replacement item is shipped as soon as your return is processed. You'll receive a new tracking link by email once it's on its way.

You can follow your return's progress using the tracking code from your return label. If it's been more than 10 business days since your return was delivered to our warehouse, please get in touch and we'll look into it.

You can shop Arte in three ways:

• Online at arte-antwerp.com — our only official website.
• In our boutiques in Antwerp, Brussels and Paris. See store addresses and opening hours.
• Through selected authorised retailers worldwide.

A note on counterfeit sites: unauthorised websites occasionally use the Arte name to sell fake or non-existent products. Our only official online store is arte-antwerp.com. If you've purchased from another site, we're unable to help with your order, refund, or product authenticity — please contact your bank or payment provider for support.

If you're unsure whether a website or retailer is legitimate, get in touch and we'll confirm.

Some styles are part of our seasonal core and are restocked when sizes sell out; others belong to limited collections and won't return once they're gone.

If a size you're looking for is unavailable, sign up for a back-in-stock notification on the product page — we'll email you as soon as it returns. If we don't get in touch, the piece won't be restocked this season.

Each product page has a Size Guide linked close to the size selector, with detailed garment measurements and fit notes (true-to-size, oversized, cropped, etc.). The most reliable way to find your size is to measure a similar piece you already own and compare it to the guide.

Still unsure? Get in touch with the product name and your usual size — we're happy to help you find the right fit.

Every Arte piece comes with a care label inside the garment — always follow these instructions, as they're tailored to the specific fabric and construction.

A few general principles that extend the life of your pieces:

• Wash less, wash cold. Most garments only need washing when visibly soiled. Cold water preserves colour and shape.
• Knitwear: fold rather than hang to avoid stretching at the shoulders. Lay flat to dry.
• Denim: wash inside out, infrequently, and air dry.
• Outerwear: brush off dirt rather than washing where possible; professional cleaning for heavier pieces.

If you have a specific question about a piece — particularly leather, wool, or anything with embellishment — get in touch and we'll advise.

Yes — gift cards are available both online and in our boutiques.

• Online gift cards can be purchased on our website and redeemed at checkout for online orders only.
• In-store gift cards can be purchased at any of our boutiques and redeemed in-store only.

Online and in-store gift cards aren't interchangeable, so please choose the one that fits how the recipient is most likely to shop.

You can check live in-store availability directly on each product page. Select your size and you'll see which of our boutiques in Antwerp, Brussels, and Paris currently have the piece in stock.

Stock updates in real time, but availability can change quickly — if you'd like us to hold a piece for you to try on, get in touch with the product name, size, and preferred store.

You can pay for your order using any of the following:

• Cards: Visa, Mastercard, American Express
• Wallets: Apple Pay, PayPal
• Bank transfers: iDEAL (Netherlands), Bancontact (Belgium), SOFORT
• Buy now, pay later: Klarna

All payments are processed securely. Your selected payment method will be charged when your order is placed.

Orders are sent to our warehouse for processing immediately, so we're not able to modify or cancel them once placed.

If you've changed your mind:

• Wrong size or item? Request an exchange or refund through our returns portal once your order arrives.
• No longer want the order? Refuse delivery or return it for a refund within 14 days of receipt.

Order confirmations are sent automatically to the email address used at checkout, usually within a few minutes of placing your order.

If you can't find it:

1. Check your spam, promotions, or junk folders.
2. Search your inbox for "Arte Antwerp" — it may have been filtered.
3. Double-check that you entered your email address correctly at checkout.

Still nothing? Email us at support@arte-antwerp.com with the name and address used to place the order, and we'll locate it for you.

We have three boutiques across Europe:

• Antwerp
• Brussels
• Paris

For opening hours, directions, and in-store stock, visit our stores page.