NEWSLETTER
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Foundation
All other enquiries
info@arte-antwerp.com
+32 (0) 471 918 325
All other enquiries
info@arte-antwerp.com
+32 (0) 471 918 325
Terms & conditions
Welcome to the website of Arte Antwerp. We make use of cookies to guarantee a rich and personal browsing experience. Cookies are small text files that are downloaded to your device to collect data as you visit our website.
By making use of cookies we are able to collect your purchase, interest and navigation information. It also allows as to send you more relevant advertisements.
It is possible to block cookies. Depending on which browser you use, you can change this in the preference settings. We do not recommend this as it will not allow you to completeyour purchases on our website. Any visitor can opt out of our email marketing campaigns by accessing the “unsubscribe link” at the bottom of our emails and newsletters.
We protect your data by partnering with third party services that have high data security standards.
You can find all information about how we collect, protect and use your data in our Privacy Policy. If you have any questions about our policies you can contact us at support@arte-antwerp.com at any time. We will get back to you as soon as possible.
Our Privacy Policy provides information regarding protecting and respecting your privacy. We’ll explain which personal data we collect and why, how we will use the data and how we protect your data. As you interact with our website we collect your personal data. Some of this information is given to us by you and other is collected automatically as you interact with our website.
Collection of personal data
Arte collects personal data through interactions on the website and purchases. We make use of cookies to gather various types of data. Cookies are small text files that are downloaded to your device to collect data as you visit our website. For example, by disabling cookies will be unable to add items to your shopping cart. Arte may also collect non-personal information about the visitor even if he or she does not make a purchase. This information can be used to send the visitor relevant advertisements. Other data that may be collected:
- Name & contact information.
- Device data.
- Payment data needed to process payments.
- Interaction data about your use of our website.
- Data for direct marketing activities.
- Error reports.
How we use personal data
Arte uses the collected data for multiple reasons. One of them is the collection of data to complete your order. We only use your data with your consent. Other purposes are:
How to control your personal data
Arte respects all browser based cookie controls. Any visitor can opt out of our email marketing campaigns by accessing the “unsubscribe link” at the bottom of our emails and newsletters. If you cannot control certain personal data you can always contact us at support@arte-antwerp. We will provide you with the needed information as soon as possible.
Cookies
Cookies are small text files that are downloaded to your device to collect data as you visit our website. These can be accessed by a web server. We use cookies for various reasons:
- Knowing which items you added to your shopping bag.
- To make your browsing experience more enjoyable and personal.
- Acquiring web analytics to inform us & improve how our visitors are interacting with the website.
- First party analytics cookies to understand basic information such as the amount of visitors on our website.
Third party analytics cookies to be able to work with online tools such as Google analytics to improve our website and to offer relatable advertising
Pricing policy
Prices are shown in € (EURO). Prices do not include service, payment and delivery charges. Orders may be subjected to local taxes and/or import duties at your own expense.
Payment methods
Payment is possible through:
- Bancontact
- Paypal
- Visa
- Mastercard
- iDEAL
Orders
We ship your order on the following working day. To follow the goods, you can track your order with the tracking number included in your shipping confirmation, which you get by e-mail as soon as we dispatch your order.
Your order will be dispatched within 1-2 workdays from the time you place your order. When your order is dispatched, you will receive a shipping confirmation by e-mail. Orders are not shipped or delivered on weekends and holidays. If a delivery suffers a delay or an item happens to be out of stock, you will be informed by e-mail as quick as possible and latest 30 days after the order was placed. Some delays may occur during sales, very busy periods, public holidays and severe weather conditions.
Shipping
Orders are shipped the following working day.
How to follow your order*
A shipping confirmation email with tracking number will be sent to you as soon as we dispatch your order. Use this link to follow your order.
Delivery time*
Your goods will be dispatched within 1-2 workdays after you have placed your order. You will then receive a shipping confirmation by email once your order has been dispatched.
Delivery status*
Orders are not shipped or delivered on weekends and public holidays. If a delivery suffers a delay or an item happens to be out of stock, you will be informed by email as quick as possible. The latest 30 days after the order was placed. Some delays may occur during sales, very busy periods and public holidays.
Disclaimer
Arte Antwerp does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for whatever reason, Arte Antwerp will contact you by email. Although we do our best to display correct images, correct colors, info, and prices, errors may occur.
Returns
If you change your mind about an item you must notify us within 10 days after having received your purchase. To return an order please contact support@arte-antwerp.com and await our return confirmation and shipping details. When received, you can return your order by the following procedure:
Make sure that the product is still in perfect condition with undamaged packaging and tags still attached.
We reserve the right to refuse any returns that do not match these criteria:
Place the product in a shipping box or plastic bag. Hats and caps must be returned in a box so they do not get squashed out of shape.
Enclose the original sales receipt to the product.
Write RETURN on the package to ensure a faster expedition.
The return and financial responsibility are yours until it reaches Arte Antwerp and is confirmed by a delivery confirmation. Please notice that we can exchange your items to another size or color if available in stock.
Free shipping on returns being shipped to the following countries:
- Belgium
- Netherlands
- Germany
- France
- Luxembourg
Any other countries the shipping is at the customer's own cost.
Please use the following address:
Arte Antwerp
Kammenstraat 54
2000 Antwerpen
Belgium
How can we help out?
Whether you have a question about your order, products,
shipping & returns, payment methods or anything else, please let us know.
Simply send us an email at support@arte-antwerp.com and we'll get back to you
as soon as possible.
For all sales inquiries (online orders & returns)
support@arte-antwerp.com
General inquiries
info@arte-antwerp.com
For press
press@arte-antwerp.com
All Enquiries
info@arte-antwerp.com